Legal Stuff

Cue Wizard is a registered brand name owned by...

Peradon
128 Richmond Row,
Liverpool
L3 3BL
England

Tel: 0151 298 1470
email: peradon@eaclare.co.uk
Peradon is a part of E A Clare & Son Ltd (registered No.1189168)

Our Cue Wizard Refund & Cancellations Policy

When you receive your cue we would ask you to check it thoroughly and report any issues within 2-3days. In the very unlikely event that there is a fault in the manufacture of your cue we would ask you to return it to us in the condition it was received (in the original packaging by an insured carrier) within one week for a refund on receipt (excluding any carriage charges). If your cue is cared for in accordance with our advice its quality will be maintained. Beyond this we treat any issues on their own merit, we are fair and reasonable people and want you to be successful and happy with your cue. Should you cancel your cue order before production has commenced a full refund will be made, if production has already started you will be charged only for the portion of work carried out, so a part refund will be made.

Privacy Policy

This privacy policy explains how we use any personal information we collect about you when you use this website or become one of our customers.

Topics

• What information do we collect about you?
• How will we use the information about you?
• Marketing
• Access to your information and correction
• Cookies
• Other websites
• Changes to our privacy policy
• How to contact us

What information do we collect about you?

We collect information about you when you register with us, save a cue or place an order.

We collect your email address when you register.

When you save a cue we collect the definition of the cue you have designed. A cue definition can contain a personalized engraving. You have the option of sharing your cue definitions via social media.

When you place an order we collect your name, delivery address, billing address and telephone number. We only retain these items for the duration of the order, order information is not stored on our website, only in the orfer confirmation email

Website usage information is collected using cookies.

How will we use the information about you?

We collect information about you to process your order and manage your account.

Marketing

Peradon will not use your information for marketing purposes nor share your information for marketing purposes with other companies.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email peradon@eaclare.co.uk or write to us at the following address (Peradon, 128 Richmond Row, Liverpool L3 3BL). We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

Email: peradon@eaclare.co.uk

Post: Peradon, 128 Richmond Row, Liverpool L3 3BL